Terms and Conditions

Effective Date: 28 March 2026

Please read these Terms and Conditions (“Terms”) carefully before using the Claimly mobile application (“the App”) operated by Claimly (“we”, “us”, “our”). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

1. Important Disclaimers

1.1 Not Tax, Financial, or Legal Advice

Claimly is an expense tracking and record-keeping tool only. The App does not provide tax advice, financial advice, legal advice, or any other form of professional advice. No information presented by the App should be construed as a recommendation or endorsement that any particular expense is tax-deductible.

The ATO deduction categories, claim percentages, and expense summaries presented in the App are for organisational convenience only and do not constitute recommendations or advice on whether any expense is legitimately tax-deductible in your circumstances.
You are solely and entirely responsible for determining which expenses are claimable as tax deductions, the amounts you claim, the categories you apply, and for the accuracy of any tax return or claim you lodge with the Australian Taxation Office (ATO) or any other authority.
The App does not verify, validate, or guarantee that any expense you track is legitimately deductible, that any suggested category is correct for your circumstances, or that any amount calculated or displayed is accurate. The App has no knowledge of your individual tax situation, employment arrangements, or eligibility for specific deductions.
You accept full responsibility for any overclaiming or underclaiming of tax deductions that may result from using the App, including any resulting ATO audits, penalties, interest charges, amended assessments, or legal consequences.
We strongly recommend consulting a qualified tax professional, accountant, or registered tax agent before relying on any information from the App for tax filing purposes.
Claimly is not a registered tax agent and does not act on your behalf in any dealings with the ATO.

1.2 AI-Extracted Data Accuracy

The App uses artificial intelligence (AI) to automatically extract information from your receipt images, including merchant names, dates, amounts, line items, GST, and other details. You acknowledge and agree that:

AI-extracted data may contain errors, inaccuracies, or omissions. The AI may misread, misinterpret, or fail to extract receipt information correctly. Errors may include but are not limited to: incorrect amounts, wrong dates, misidentified merchants, duplicated or missing line items, incorrect GST calculations, and misattributed currencies.
You are solely responsible for carefully reviewing, verifying, and correcting all AI-extracted data before relying on it for any purpose, including tax deductions, financial records, or submissions to your accountant or the ATO. You must not blindly rely on AI-extracted data.
Failure to verify AI-extracted data is at your own risk. If you submit tax returns or expense claims based on unverified AI-extracted data and those claims are found to be incorrect, you bear sole responsibility for any consequences, including ATO penalties, interest, audits, or amended assessments.
Claimly does not warrant or guarantee the accuracy, completeness, or reliability of any AI-extracted data.
Automated categorisation of expenses into ATO deduction categories is a suggestion only and may be incorrect for your specific tax situation. You must independently verify that each categorisation is appropriate for your circumstances.
You should treat all AI-generated data as a starting point that requires human verification, not as a final or authoritative record.

1.3 Your Verification Obligations

By using the App, you expressly acknowledge and agree to the following ongoing obligations:

Review all data. You will carefully review all AI-extracted data, including amounts, dates, merchant names, line items, and GST figures, against your original receipts before relying on the data for any purpose.
Verify all categorisations. You will independently verify that each ATO deduction category and claim percentage suggested by the App is correct and appropriate for your individual tax circumstances. You will not rely on the App’s categorisations without independent verification.
Seek professional advice. You will consult a qualified tax professional, accountant, or registered tax agent if you are unsure whether any expense is legitimately deductible or if any categorisation is appropriate.
Correct errors promptly. If you identify any error in AI-extracted data or categorisations, you will correct it within the App before exporting or relying on the data.
Maintain original records. You will retain your original receipts and supporting documentation independently of the App, as required by the ATO (generally for 5 years from the date you lodge your tax return).
Accept sole responsibility. You accept that you are solely responsible for all tax returns, expense claims, and financial filings you make, regardless of whether you used data from the App to prepare them.

Claimly provides tools to assist your record-keeping. It does not replace your obligation to check and verify your own records and claims.

2. Eligibility

You must be at least 13 years of age to use the App. By using the App, you represent and warrant that you are at least 13 years old.

Users aged 13 to 17: If you are between 13 and 17 years of age, you may only use the App with the verifiable consent and ongoing supervision of a parent or legal guardian. Your parent or legal guardian must review and agree to these Terms and our Privacy Policy on your behalf before you use the App. The parent or legal guardian assumes full responsibility for:

The minor’s compliance with these Terms
The accuracy and appropriateness of any data entered into the App by the minor
Reviewing and verifying any AI-extracted or categorised data before it is relied upon
Any tax filings, expense claims, or financial decisions made using data from the App

Users aged 18 and over: By using the App, you represent and warrant that you have the legal capacity to enter into these Terms.

If you do not meet these eligibility requirements, you are not permitted to use the App.

3. Your Account

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

Keep your device and access to the App secure
Notify us immediately of any unauthorised use of your account
Not share your account credentials with any third party

We recommend that you do not jailbreak or root your device, as this may compromise your device’s security features and may cause the App to function improperly.

3.2 Account Information

You agree to provide accurate, current, and complete information when creating your account and to update such information as necessary to keep it accurate and complete.

4. Intellectual Property

The App, including its software, design, logos, trademarks, and all related intellectual property rights, are and remain the exclusive property of Claimly. These Terms do not grant you any right, title, or interest in the App beyond a limited, non-exclusive, non-transferable, revocable licence to use the App in accordance with these Terms.

You may not:

Copy, modify, distribute, or create derivative works based on the App
Reverse engineer, decompile, or disassemble the App
Remove or alter any proprietary notices or labels on the App
Use our trademarks without prior written consent

5. Your Content

5.1 Ownership

You retain all ownership rights to the content you upload to the App, including receipt images, notes, and any other data you provide (“Your Content”). Nothing in these Terms transfers ownership of Your Content to us.

5.2 Licence

By uploading Your Content to the App, you grant us a limited, non-exclusive, worldwide licence to store, process, transmit, and display Your Content solely for the purposes of providing the App’s services to you. This includes transmitting receipt images to our AI processing providers for data extraction. This licence terminates when you delete Your Content or your account.

5.3 Your Responsibilities

You represent and warrant that:

You have the right to upload all content you submit to the App
Your Content does not infringe any third party’s intellectual property or other rights
Your Content is not fraudulent, misleading, or illegal

6. Acceptable Use

You agree not to use the App to:

Upload fraudulent, fabricated, or altered receipts or financial documents
Submit false or misleading expense claims
Engage in tax fraud or any illegal activity
Attempt to gain unauthorised access to our systems, other users’ accounts, or any related infrastructure
Interfere with or disrupt the App’s functionality or the servers and networks that host it
Use the App for any purpose other than personal expense tracking and record-keeping
Use automated means (bots, scrapers) to access the App

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these acceptable use provisions.

7. Subscription & Payments

7.1 Free and Premium Services

The App may offer both free and premium (paid) features. If you choose to subscribe to premium services:

You will be billed in advance on a recurring basis (monthly or annually) as selected
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date
You may cancel your subscription at any time through your device’s app store settings

7.2 Price Changes

We reserve the right to adjust subscription pricing. We will provide you with reasonable notice of any price changes before they take effect. Your continued subscription after a price change constitutes acceptance of the new pricing.

7.3 Refunds

Refund eligibility is governed by the applicable app store’s (Apple App Store or Google Play Store) refund policies and applicable Australian Consumer Law.

8. Exported Data & Reports

The App allows you to export your expense data as PDF reports and CSV files for your personal use or to share with your accountant or tax agent. You acknowledge and agree that:

Exported reports are generated from the data stored in your account, including AI-extracted data that may contain errors, inaccuracies, or omissions
You are solely responsible for carefully reviewing and verifying the accuracy of all exported data before submitting it to the ATO, your accountant, your tax agent, or any other party. You should cross-check exported data against your original receipts and records.
Claimly is not responsible for any consequences arising from the use of exported data that contains errors or inaccuracies, whether or not those errors originated from AI extraction, user input, or any other source
Exported data should be treated as a convenience tool to assist your record-keeping, not as a certified or authoritative financial document
Once data is exported and shared with third parties, it is outside our control
If you or your accountant identify errors in exported data, you should correct those errors before relying on the data for tax or financial purposes

9. Service Availability

9.1 Availability

We strive to maintain the App’s availability but do not guarantee uninterrupted or error-free operation. The App may be temporarily unavailable due to:

Scheduled or emergency maintenance
Infrastructure provider outages
Network connectivity issues
Force majeure events (natural disasters, pandemics, government actions, etc.)

9.2 Offline Functionality

The App is designed to function offline with limited capabilities. Data entered while offline will synchronise with our servers when connectivity is restored. We are not responsible for data loss that occurs due to device failure while operating in offline mode.

9.3 Modifications

We reserve the right to modify, suspend, or discontinue any part of the App at any time, with or without notice. We will make reasonable efforts to provide advance notice of significant changes.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the App is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

We expressly disclaim all warranties, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the App will meet your requirements or expectations
Warranties that the App will be uninterrupted, timely, secure, or error-free
Warranties regarding the accuracy or reliability of AI-extracted data
Warranties that the App’s expense categorisations are correct for your tax situation

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any similar state or territory legislation that cannot be excluded, restricted, or modified by agreement. Where our liability cannot be excluded, it is limited (to the extent permitted by law) to, at our option: resupplying the services or paying the cost of having the services resupplied.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

Claimly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of business opportunities, tax penalties, interest charges, additional tax assessments, ATO audit costs, amended assessments, or professional fees incurred to rectify tax issues, whether arising from contract, tort (including negligence), strict liability, or otherwise.
In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or the App exceed the greater of AUD $100 or the total amount you have paid us in subscription fees in the 12 months preceding the claim.
We are specifically not liable for:
- Any errors or inaccuracies in AI-extracted receipt data, including incorrect amounts, dates, merchant names, or line items
- Any incorrect, inappropriate, or misleading tax deduction categorisations
- Any consequences of tax returns, expense claims, or financial filings made using data from the App, whether or not you verified the data before use
- Any overclaiming or underclaiming of tax deductions, including ATO penalties, interest, audits, amended assessments, or prosecution, that results from relying on data from the App
- Any losses arising from your failure to review and verify AI-extracted data against your original receipts and records
- Any data loss occurring on your device
- Any decisions made by you, your accountant, or your tax agent based on data exported from the App
- Any reliance on automated categorisations or claim percentage suggestions without independent verification

This limitation applies regardless of whether we have been advised of the possibility of such damages.

You expressly acknowledge and agree that the App is a record-keeping tool only, that all data requires human verification, and that you bear sole responsibility for any reliance on data from the App for tax, financial, or legal purposes.

12. Indemnification

You agree to indemnify, defend, and hold harmless Claimly and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use of the App
Your breach of these Terms
Your violation of any applicable law or regulation
Any tax return, claim, or filing you make using data from the App, whether or not you verified the accuracy of such data
Any overclaiming or underclaiming of tax deductions resulting from your use of the App
Any dispute between you and the ATO or any other authority relating to expense claims or deductions tracked using the App
Your reliance on AI-extracted data, automated categorisations, or claim percentage suggestions without independent verification
Your Content or any content you upload, export, or share through the App
Any claims by third parties (including accountants, tax agents, or government authorities) arising from data you exported from or entered into the App

13. Account Termination

13.1 Termination by You

You may stop using the App and request account deletion at any time through the App settings. Upon account deletion, your data will be handled in accordance with our Privacy Policy.

13.2 Termination by Us

We may suspend or terminate your account at any time, with or without prior notice, if:

You breach these Terms or our acceptable use provisions
We are required to do so by law or a valid legal process
We reasonably believe your account has been compromised
We discontinue the App

13.3 Effect of Termination

Upon termination:

Your licence to use the App immediately ceases
We recommend you export your data before termination, as it may not be recoverable afterwards
Provisions of these Terms that by their nature should survive termination will continue to apply (including Sections 1, 10, 11, 12, and 15)

14. App Store Terms

You acknowledge that these Terms are between you and Claimly only, and not with Apple Inc. (“Apple”) or Google LLC (“Google”). Apple and Google have no obligation to provide maintenance, support, or warranty for the App. To the extent these Terms conflict with the applicable app store terms of service, the app store terms will prevail with respect to your use of the App obtained through that store.

Apple and Google, and their respective subsidiaries, are third-party beneficiaries of these Terms (as applicable), and upon your acceptance of these Terms, will have the right to enforce these Terms against you as a third-party beneficiary thereof.

15. Governing Law & Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

15.2 Dispute Resolution

Before commencing any legal proceedings, you agree to first contact us and attempt to resolve the dispute informally. We will make good faith efforts to resolve any dispute within 30 days of receiving your written notice.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

We will update the “Effective Date” at the top of this page
We will notify you through the App or by email for significant changes
Your continued use of the App after the effective date constitutes your acceptance of the updated Terms
If you do not agree with the revised Terms, you must stop using the App and may request account deletion

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Claimly regarding your use of the App, and supersede all prior agreements and understandings.

19. Contact Us

If you have any questions, concerns, or suggestions about these Terms, please contact us at:

Email: support@claimlyapp.com